FAQS

Q: What happens if you send me the wrong part?

In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible. We’ll also send you a return label and ask you to return the wrong part to us.

Q: What happens if I order the wrong part?

You can return the part to us within 30 days of purchase, provided that it’s not used, damaged, or missing any components or documentation.

Q: How long does it take for a part to arrive at my door?

Because we strive for same-day processing and we ship from multiple locations across the US, shipments usually take about 1-3 business days.

Q: What happens if I need to return or exchange a part?

You can return the part to us within 30 days of purchase. Please refer to our returns policy for more information.

Q: What if the part is broken or damaged during shipping?

All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact us at 800-446-5503 as soon as possible to report any damage incurred.

Q: Do you ship outside the US?

We sure do! If you’re an international customer, please select an export company of your choosing at checkout as orders to foreign destinations will be shipped to a point within the continental United States and then be transferred to your export service. You must also allow additional time for customs when applicable. The customer is liable for all taxes and duties. We do not accept credit cards from overseas but will accept a bank wire transfer.

Q: Do you offer express/expedited shipping?

Yes, we do. If you want to receive merchandise faster, several optional express methods of shipment are available at an additional cost. We often ship from multiple locations throughout the US to give you better and more economical service.

Q: What shipping methods do you offer?

Most orders ship via UPS. However, due to UPS regulations, oversized & overweight packages may be subject to additional shipping surcharges. Small items may also ship via US Postal Service while some oversized items ship by truck freight.

Q: Can I track my package?

Absolutely! We’ll email you your tracking information as soon as your order ships.

Q: What payment methods do you accept?

We accept PayPal and the following credit cards: MasterCard, Visa, American Express, and Discover.

Please note that we do not accept credit cards from overseas but will accept a bank wire transfer.

Q: How do you protect my credit card information?

For your protection, any information you give to us will be handled in the strictest, most secure manner possible. We will not sell, rent, disclose, or loan any information you provide in any way that you have not consented to.

We have a high level anti-fraud system in place to secure and protect your purchasing and personal information. Sensitive information is collected and kept only in secure, encrypted forms. The latest technology and monitoring systems are in place to protect your transactions, purchases, and information.

Q: What do I do if I need to cancel my order?

Please call us ASAP. We’ll be happy to cancel your order and issue you a full refund if we haven’t shipped your order yet. If it’s already shipped, please accept it and return it for a full refund.

Q: Do I need to have an account to order a part?

No, but it’s a good idea to create one. That way, you can easily track your past and present orders, and you’ll get exclusive offers and discounts.

Q: Do you offer a warranty?

We sure do! Our custom products such as Custom Axles, Traction Bar, CJ Steering Gear Box Bracket, and Offroad Fuel Tanks are warrantied to be free from material and workmanship defects for one year to the original purchaser that owns the vehicle. This warranty is null and void on any product that has been misused or abused.

Sam’s 4×4’s limit of liability under this warranty is to repair or replace the defective product. Cost such as labor fees, loss of use, loss of time and freight charges are not covered. If you think you have a defective product, contact us at 800-446-5503 for a return authorization.

Q: How do replacement parts affect my vehicle’s warranty?

You have nothing to worry about. Replacement parts don’t affect your vehicle’s warranty, except for when the aftermarket part directly causes a problem in your vehicle. Even then, the auto manufacturer has to prove it before denying the warranty claim.

Q: How can I be sure the part I need will fit my vehicle?

Contact us and we’ll help you find the right parts for your vehicle.

Q: What if I want to talk to a real person about my order?

You will always get a real person every time you call us at 1-800-446-5503. Rick, Coby, or Mike will take care of you!

Also, you may reach us at our west store at 918-446-5535 or at our south store at 918-970-4511. Please remember that we manufacture specialized products, which frequently require lengthy communication with our customers. You may also email us at staff@sams4x4.com if you are not able to get through during our business hours.

Q: What are your customer service hours?

Our business hours are:

• 7:30 am to 5:00 pm CST Monday through Friday at our west store

• 9:00 am to 6:00 pm M-F, 10:00 am to 2:00 pm Saturday at our south store.

Q: Do you ever offer coupons or discounts?

We sure do! We offer exclusive coupons and discounts to our newsletter subscribers.

Q: Do you charge sales tax?

Yes. Taxes are calculated at checkout.

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