Sam's 4x4 FAQ

  1. Privacy Policy
    1. Communications
    2. Newsletter & Deals Mailing List
    3. Brochure Mailing List
    4. Communications to Serve You
    5. Disclosure of Personally Identifiable Information
    6. Fraud Protection and Compliance with Law
    7. Service Providers
    8. Special Events
    9. Business Transfers
    10. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    11. Use of Aggregate Information
    12. Links
    13. Security
    14. Notification of Policy Changes
    15. Updating Personal Information
    16. Contacting Us
  2. Shipping & Returns
    1. Do you have a minimum order?
    2. Do you offer rush shipping?
    3. How much is shipping?
    4. What shipping methods do you offer?
    5. How long does it take to process and ship my order?
    6. How long does shipping take?
    7. Will you provide tracking information?
    8. If I pay by credit card, will you charge my card once the item has shipped?
    9. If I ordered a part that’s out of stock, when will it ship?
    10. Can you ship my order to multiple addresses?
    11. Do you ship to AK, HI, and US territories?
    12. Do you ship to PO Boxes or APOs/FPOs?
    13. Do you ship internationally?
    14. Do you ship hazardous items?
    15. Do you ship oversized parts?
    16. What happens if you ship the wrong part?
    17. What happens if the part is damaged during shipping?
    18. How can I be sure you’re shipping me parts that will fit my vehicle?
    19. What happens if the part doesn’t fit my vehicle?
    20. What if my address changes before my order ships? Can I change where you send my shipment?
    21. What if I never receive an order?
    22. What happens if I refuse the shipment?
    23. Can I return a part?
    24. Can I exchange a part?
    25. How do I return or exchange a part?
    26. What if you sent me the wrong part?
    27. What if I ordered the wrong part?
    28. How long do I have to return or exchange a part?
    29. Can I return or exchange a part for any reason?
    30. Are there certain parts I can’t return?
    31. Do I have to pay any restocking fees?
    32. Do I have to pay for return shipping?
    33. How long will it take to receive my refund?
    34. How long do returns take to process?
    35. What if the part is defective or damaged?
    36. What if my return never arrives? Do I still get a refund?
    37. What if someone else purchased the part for me and I want to return or exchange it?
    38. What if I need to make a warranty claim and return a part?
  3. FAQs
    1. What happens if you send me the wrong part?
    2. What happens if I order the wrong part?
    3. How long does it take for a part to arrive at my door?
    4. What happens if I need to return or exchange a part?
    5. What if the part is broken or damaged during shipping?
    6. Do you ship outside the US?
    7. Do you offer express/expedited shipping?
    8. What shipping methods do you offer?
    9. Can I track my package?
    10. What payment methods do you accept?
    11. How do you protect my credit card information?
    12. What do I do if I need to cancel my order?
    13. Do I need to have an account to order a part?
    14. Do you offer a warranty?
    15. How do replacement parts affect my vehicle’s warranty?
    16. How can I be sure the part I need will fit my vehicle?
    17. What if I want to talk to a real person about my order?
    18. What are your customer service hours?
    19. Do you ever offer coupons or discounts?
    20. Do you charge sales tax?

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Sam's 4x4 to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Newsletter & Deals Mailing List

If you have requested to be on the Sam's 4x4 newsletter and deals list, all information is kept completely confidential and is not shared with any third parties. If you do not wish to receive any mail from Sam's 4x4, please contact us via email at staff@sams4x4.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Brochure Mailing List

If you have requested a Sam's 4x4 brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Sam's 4x4, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Sam's 4x4 offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Sam's 4x4 takes great pride in having you as a customer and we will ensure your privacy as a customer. Sam's 4x4 does not sell or exchange names or any other information about our customers with third parties.

Q: Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Sam's 4x4 takes great pride in having you as a customer and we will ensure your privacy as a customer. Sam's 4x4 does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

sams4x4.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Sam's 4x4 seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Sam's 4x4 reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Sam's 4x4, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to staff@sams4x4.com.

We are confident that your visit to Sam's 4x4 is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-800-446-5503.


Shipping & Returns

Q: Do you have a minimum order?

We have a $20 minimum order for all orders placed online or over the phone.

Q: Do you offer rush shipping?

If you want to receive merchandise faster, several optional express methods of shipment are available at an additional cost. We ship from multiple locations throughout the US to give you better and more economical service.

Q: How much is shipping?

If you live in the continental United States, ground shipping is free. If you live somewhere else or if you want rush shipping, your shipping total will be calculated upon checkout.

Q: What shipping methods do you offer?

Most orders ship via UPS. However, due to UPS regulations, oversized & overweight packages may be subject to additional shipping surcharges. Small items may also ship via US Postal Service while some oversized items ship by truck freight.

Q: How long does it take to process and ship my order?

If your order is placed before 3PM CST, we’ll process your order the same day. Most orders are shipped within 24 hours after they’re placed. Special orders and temporarily out-of-stock parts may take longer, though. In such a case, you’ll be notified immediately.

Q: How long does shipping take?

We ship from multiple locations across the US, so you should get your order within 1-3 business days after we ship it out.

Q: Will you provide tracking information?

Of course! We’ll send you your tracking information as soon as your order ships.

Q: If I pay by credit card, will you charge my card once the item has shipped?

No. Your card is charged as soon as your order is placed. If we can’t fulfill your order for some reason, we’ll reverse the charge.

Q: If I ordered a part that’s out of stock, when will it ship?

As soon as possible! We’ll notify you via email once it ships.

Q: Can you ship my order to multiple addresses?

This shouldn’t be a problem. Please call us to make arrangements.

Q: Do you ship to AK, HI, and US territories?

Yes we do, at an additional cost. Your shipping total will be calculated at check out.

Q: Do you ship to PO Boxes or APOs/FPOs?

We ship some orders to PO boxes or APOs/FPOs via USPS. If your order’s being shipped via truck freight, a commercial address is required.

Q: Do you ship internationally?

Yes, we do. Please select an export company of your choosing at checkout as orders to foreign destinations will be shipped to a point within the continental United States and then be transferred to your export service. You must also allow additional time for customs when applicable. The customer is liable for all taxes and duties. We do not accept credit cards from overseas but will accept a bank wire transfer.

Q: Do you ship hazardous items?

We don’t offer any hazardous products currently, but UPS would allow us to ship these.

Q: Do you ship oversized parts?

Yes, we do. All merchandise too large for UPS shipment will be sent via truck freight. Truck freight can only be delivered to a commercial address or will be shipped “Hold at Dock” if you prefer.

Q: What happens if you ship the wrong part?

In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible.

Q: What happens if the part is damaged during shipping?

All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact us at 800-446-5503 as soon as possible to report any damage.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

We try our best to provide fitment information on each part. However, we’re always happy to help you out if you’re unsure about a part! Call us at 1-800-446-5503 and ask for Rick, Coby, or Mike.

Q: What happens if the part doesn’t fit my vehicle?

You’re welcome to return it any time within 30 days of purchase. Please see our return policy for more information.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

Please call us right away and if your order hasn’t shipped yet, we’ll change the shipping address to the correct one. If the order has already shipped, please contact the carrier with your tracking number to change the delivery address.

Q: What if I never receive an order?

Grab your tracking number and find out where your order is, and then contact us.

Q: What happens if I refuse the shipment?

The only good reason to refuse a shipment is if the package is damaged. If you've changed your mind about your order and wish to return it, please accept the shipment and then return it the correct way as outlined in our return policy.

Q: Can I return a part?

Absolutely! If you are not completely satisfied with one of our products, you may return it any time within 30 days of purchase for a full hassle-free refund.

Q: Can I exchange a part?

Absolutely! Just give us a call and we’ll work something out.

Q: How do I return or exchange a part?

Please call us at 800-446-5503 for a Return Authorization Number or use the return form on the back of your invoice. Once you get your Return Authorization Number, please ship the part back to us. Don’t forget to place your name and order number on the package for easy identification, and insure the package for your protection.

Q: What if you sent me the wrong part?

In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible. We’ll also send you a return label and ask you to return the wrong part to us.

Q: What if I ordered the wrong part?

You’re welcome to return it within 30 days of purchase provided that it’s not used, damaged, or missing any components or documentation.

Q: How long do I have to return or exchange a part?

You have 30 days within purchase to return or exchange a part.

Q: Can I return or exchange a part for any reason?

Yes, you can. We only specify that the product not be used, damaged, or missing components or manufacturer’s documentation.

Q: Are there certain parts I can’t return?

Yes; parts that have been used or damaged during installation. We also won’t accept returns with missing components or manufacturer’s documentation.

Q: Do I have to pay any restocking fees?

No, you don’t have to pay any restocking fees. Special order or non-stocking items are specifically exempted from this policy, though, and will be assessed an appropriate restocking charge.

Q: Do I have to pay for return shipping?

Yes, you do. We highly suggest insuring your return shipment to protect yourself. The only exception is if you received a defective part from us. In such a case, we’ll pay for shipping on the outbound replacement product only.

Q: How long will it take to receive my refund?

About 5-10 business days.

Q: How long do returns take to process?

About 5-10 business days.

Q: What if the part is defective or damaged?

If the part itself is defective (at no fault of the carrier), please give us a call to discuss return options and warranty claims.

Q: What if my return never arrives? Do I still get a refund?

Unfortunately, we can’t be responsible for any lost packages. That’s why we highly recommend insuring your return shipment.

Q: What if someone else purchased the part for me and I want to return or exchange it?

Only the purchaser can return an item to us. You can ask them to complete the return process for you, or you can do an exchange yourself. Please call us.

Q: What if I need to make a warranty claim and return a part?

Each manufacturer has its own process for warranty claims. Please call us at 800-446-5503 and we’ll help you figure out what to do.

If you ordered one of Sam’s 4x4 custom products, which are covered by a 1-year hassle-free warranty, please give us a call and we’ll work something out with you.


FAQs

Q: What happens if you send me the wrong part?

In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible. We’ll also send you a return label and ask you to return the wrong part to us.

Q: What happens if I order the wrong part?

You can return the part to us within 30 days of purchase, provided that it’s not used, damaged, or missing any components or documentation.

Q: How long does it take for a part to arrive at my door?

Because we strive for same-day processing and we ship from multiple locations across the US, shipments usually take about 1-3 business days.

Q: What happens if I need to return or exchange a part?

You can return the part to us within 30 days of purchase. Please refer to our returns policy for more information.

Q: What if the part is broken or damaged during shipping?

All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact us at 800-446-5503 as soon as possible to report any damage incurred.

Q: Do you ship outside the US?

We sure do! If you’re an international customer, please select an export company of your choosing at checkout as orders to foreign destinations will be shipped to a point within the continental United States and then be transferred to your export service. You must also allow additional time for customs when applicable. The customer is liable for all taxes and duties. We do not accept credit cards from overseas but will accept a bank wire transfer.

Q: Do you offer express/expedited shipping?

Yes, we do. If you want to receive merchandise faster, several optional express methods of shipment are available at an additional cost. We often ship from multiple locations throughout the US to give you better and more economical service.

Q: What shipping methods do you offer?

Most orders ship via UPS. However, due to UPS regulations, oversized & overweight packages may be subject to additional shipping surcharges. Small items may also ship via US Postal Service while some oversized items ship by truck freight.

Q: Can I track my package?

Absolutely! We’ll email you your tracking information as soon as your order ships.

Q: What payment methods do you accept?

We accept PayPal and the following credit cards: MasterCard, Visa, American Express, and Discover.

Please note that we do not accept credit cards from overseas but will accept a bank wire transfer.

Q: How do you protect my credit card information?

For your protection, any information you give to us will be handled in the strictest, most secure manner possible. We will not sell, rent, disclose, or loan any information you provide in any way that you have not consented to.

We have a high level anti-fraud system in place to secure and protect your purchasing and personal information. Sensitive information is collected and kept only in secure, encrypted forms. The latest technology and monitoring systems are in place to protect your transactions, purchases, and information.

Q: What do I do if I need to cancel my order?

Please call us ASAP. We’ll be happy to cancel your order and issue you a full refund if we haven’t shipped your order yet. If it’s already shipped, please accept it and return it for a full refund.

Q: Do I need to have an account to order a part?

No, but it’s a good idea to create one. That way, you can easily track your past and present orders, and you’ll get exclusive offers and discounts.

Q: Do you offer a warranty?

We sure do! Our custom products such as Custom Axles, Traction Bar, CJ Steering Gear Box Bracket, and Offroad Fuel Tanks are warrantied to be free from material and workmanship defects for one year to the original purchaser that owns the vehicle. This warranty is null and void on any product that has been misused or abused.

Sam’s 4×4’s limit of liability under this warranty is to repair or replace the defective product. Cost such as labor fees, loss of use, loss of time and freight charges are not covered. If you think you have a defective product, contact us at 800-446-5503 for a return authorization.

Q: How do replacement parts affect my vehicle’s warranty?

You have nothing to worry about. Replacement parts don’t affect your vehicle’s warranty, except for when the aftermarket part directly causes a problem in your vehicle. Even then, the auto manufacturer has to prove it before denying the warranty claim.

Q: How can I be sure the part I need will fit my vehicle?

Contact us and we’ll help you find the right parts for your vehicle.

Q: What if I want to talk to a real person about my order?

You will always get a real person every time you call us at 1-800-446-5503. Rick, Coby, or Mike will take care of you!

Also, you may reach us at our west store at 918-446-5535 or at our south store at 918-970-4511. Please remember that we manufacture specialized products, which frequently require lengthy communication with our customers. You may also email us at staff@sams4x4.com if you are not able to get through during our business hours.

Q: What are your customer service hours?

Our business hours are:

  • 7:30 am to 5:00 pm CST Monday through Friday at our west store
  • 9:00 am to 6:00 pm M-F, 10:00 am to 2:00 pm Saturday at our south store.

Q: Do you ever offer coupons or discounts?

We sure do! We offer exclusive coupons and discounts to our newsletter subscribers.

Q: Do you charge sales tax?

Yes. Taxes are calculated at checkout.