Sales/Refund Policy

Security In Your Ordering:
For your protection, any information you give to us will be handled in the strictest, most secure manner possible. We will not sell, rent, disclose, or loan any information you provide in any way that you have not consented to.

We have a high level anti-fraud system in place to secure and protect your purchasing and personal information. Sensitive information is collected and kept only in secure, encrypted forms. The latest technology and monitoring systems are in place to protect your transactions, purchases, and information.

Shipping
Most orders ship via UPS, however due to UPS regulations, oversize & overweight packages may be subject to additional shipping surcharges. Small items may also ship via US Postal Service while some oversized items ship by Truck Freight. If you want to receive merchandise faster, several optional Express methods of shipment are available at an additional cost. We often ship from multiple locations throughout the US to give you better and more economical service.

Free Shipping
Free Shipping offers apply to deliveries within the continental United States only.

Foreign Shipping
For foreign shipping, please select an export company of your choosing at checkout as orders to foreign destinations will be shipped to a point within the continental United States and then be transferred to your export service. You must also allow additional time for customs when applicable. The customer is liable for all taxes and duties. We do not accept credit cards from overseas, but will except a bank wire transfer.

Truck Freight Shipping
All merchandise too large for UPS shipment will be sent via truck freight. Truck freight can only be delivered to a commercial address or will be shipped “Hold at Dock” if you prefer.

Damaged or Missing Merchandise
All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact Sam’s 4×4 at 800 446-5503 as soon as possible to report any damage incurred.

Returns and Exchanges
If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product. We only specify that the product not be used, damaged, missing components or manufacturer’s documentation. Refunds do not include shipping costs. On exchange of defective products, Quadratec will pay for shipping on the outbound replacement product only. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. For all returns, please call 800 446-5503 ahead for a Return Authorization Number, or use the return form on the back of your invoice. Place your name and order number on the package for efficient identification, and insure all returns for your protection. Please note that we do not pay the shipping charges involved in returning goods.

Limited Warranty
Sam’s 4×4 custom products such as Custom Axles, Traction Bar, CJ Steering Gear Box Bracket, and Offroad Fuel Tanks are warrantied to be free from material and workmanship defects for one year to the original purchaser that owns the vehicle. This warranty is null and void on any product that has been misused or abused. Sam’s 4×4’s limit of liability under this warranty is to repair or replace the defective product. Cost such as labor fees, loss of use, loss of time and freight charges are not covered. If you think you have a defective product, contact us at 800 446-5503 for a return authorization.

Phone Calls
You may reach us at our West Store at 918-446-5535 or at our South Store at 918-970-4511.  Please remember that we manufacture specialized products which frequently require lengthy communication with our customers. You may also email us at [email protected] if you are not able to get through during our business hours. Our business hours are 7:30 am to 5:00 pm CST Monday through Friday at our West Store AND 9:00 am to 6:00 pm M-F, 10:00 am to 2:00 pm Saturday at our South Store.

Sam's 4x4 Events

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